Specifically set up an independent after-sales service department, directly to customers, providing customers with timely, fast and considerate service, after receiving the service information, 24 hours to respond to customers, to provide all customers both at home and abroad with best solution service concept, to ensure that users in the use of smecta products, can play the biggest benefit, improve the users of our products (intelligent packaging production line) satisfaction and trust.

after-sales service content: 1. Provide customers with the first installation and debugging for free;
2. Provide technical guidance and training on the use of equipment according to user requirements;
3. Under normal working conditions, technicians are sent to the site from time to time to conduct performance test and maintenance of various system equipment, eliminate hidden dangers and deal with backlog problems.
4. In case of system failure, technicians shall be dispatched to the site for maintenance.
Provide regular telephone or home visit for customers.

After-sales service and Suggestions: 400-051-1688